PRZ-001 · A Primanza product
Every Google review answered, in the business's own voice.
ReplyTune drafts a reply to each new Google review, publishes it once the business approves — or automatically, where the business has switched that on — and brings in new reviews with QR codes at the counter, on the table or by the door.
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Example dataWhy ReplyTune
A Google review is read by the next customer before they call, and Google's own guidance says that helpful replies can help a business stand out. Replying well to every review, every week, across every location, is exactly the kind of recurring job that slips when it is done by hand — so ReplyTune does the drafting and leaves the decision with the business.
Google Business Profile Help — Tips to improve your local ranking on GoogleBusinesses in the United States with Google Business Profile locations — single sites, multi-location operators and the agencies that run their profiles.
How it works
01
Set up with the business
The ReplyTune team opens the account after a short conversation and configures it with the business: its locations, brand voice, verified facts and reply rules.
02
Connect Google, without a password
The business adds a ReplyTune-operated Google account to its Business Profile as a Manager. ReplyTune never asks for, or sees, the business's Google password.
03
Draft a reply to every review
New reviews are retrieved as they arrive, and a reply is drafted for each one in the configured voice, tone and rules.
04
Publish on the business's terms
A reply goes to Google once the business approves it — or automatically, for a location where the business has switched automatic publishing on.
What businesses use it for
- Answer every review
- Each new review gets a considered reply, including the negative ones, where a good reply matters most.
- Stay inside the facts
- Replies follow the business's verified facts. A draft that appears to offer compensation, admit liability, make a guarantee or give contact details not in those facts is held for approval, even with automatic publishing on.
- Collect more reviews
- Review QR codes take a customer straight to the business's Google review. A scan is counted; nothing identifying the person who scanned is stored.
- Run several locations
- Each location has its own publishing mode — approve every reply, publish automatically, or publish automatically except replies to negative reviews.
Data and security
The questions a business asks before connecting its Google account, answered from ReplyTune's published documents — version 1.0, effective October 4, 2026. Where a summary here and a document differ, the document governs.
- Google access
A Google account operated by ReplyTune is added to the Business Profile as a Manager. It is used only to read reviews and existing replies and to publish replies the business has authorised — never to change business information, photos, posts, products or hours. The business never shares its Google password.
Source: Terms of Service, section 5
- Removing access
Remove the ReplyTune account from "People and access" in the Business Profile. Access ends at that moment; nothing can be read or published after it.
Source: Reply Authorization, section 4
- AI drafting
The review and the business's configured voice, facts and rules are sent to OpenAI to draft a reply and classify sentiment. Neither ReplyTune nor the provider uses reviews, replies or other customer content to train AI models.
Source: Privacy Policy, section 4
- Service providers
Eight sub-processors, each under a written contract: Supabase (database), Vercel (hosting), OpenAI (drafting), Make (carrying reviews and replies to and from Google), Google, Stripe (payments), Resend (service email) and GitHub (encrypted database backups). Customers are emailed at least 15 days before a new one is added.
Source: Sub-processors
- Where data is processed
In the United States. The automation provider that carries reviews and replies between Google and ReplyTune processes them in the European Union.
Source: Privacy Policy, section 13
- How long it is kept
While the account exists. Deleted within 30 days after the agreement ends, or immediately when the account is deleted from the dashboard. Database backups are encrypted and expire within 30 days.
- Who can see it
Authorised members of the ReplyTune team, when they set up or support an account, investigate a problem or enforce the terms. Access is role-based, administrator accounts require two-factor authentication, and administrator actions are kept in an append-only audit log.
- Separation between customers
Each customer's data is isolated from every other customer's, and the ReplyTune team's own access is role-based.
- Export and deletion
A business can ask for an export of its content at any time before the agreement ends, and can delete its account from the dashboard. Replies already published stay on Google until the business removes them.
- Security incidents
Customers are notified without undue delay, and in any event within 72 hours, after ReplyTune confirms a security incident affecting their personal data.
- Independent testing
No independent penetration test of ReplyTune has been completed yet, and no SOC 2 or ISO 27001 certification is held. When a test is completed, its date and scope are published on Primanza's security page.
Source: Primanza security page
Checked against those documents on October 4, 2026.
Agreements
ReplyTune's customer agreements, published at replytune.com.
Support
Questions about an account, the Google connection or a subscription go to ReplyTune's own support.
support@replytune.comSupport form
ReplyTune aims to reply within one business day.
For agencies
Agencies that run Google Business Profiles for clients can work with Primanza on ReplyTune, on terms agreed in writing.
How partnerships workWho stands behind it
ReplyTune is a product of Primanza LLC, a Wyoming limited liability company, filing number 2026-002018263. The product names Primanza LLC as its operator in its own footer and agreements, and Primanza lists it here.
About PrimanzaNext step
Start with the product, or with a conversation.
ReplyTune accounts are opened after a short call with the ReplyTune team. Partnerships, investment and press go to the company's own desks, which reply within two business days, Monday to Friday.