Partners
Work with Primanza on ReplyTune.
For agencies and consultants who manage Google Business Profiles for businesses in the United States. Each partnership is agreed in writing with the founder before any client is referred.
Who it is for
Local marketing and SEO agencies
Teams that already look after their clients' Google Business Profiles, reviews and local search.
Reputation consultants
Advisers who run review and reputation work for franchises and multi-location businesses.
Service providers to local businesses
Companies that serve the same businesses and want to offer review replies alongside their own work.
How an agency works with ReplyTune
Taken from ReplyTune's Terms of Service and Reply Authorization, which apply to every account.
- Agency staff as authorised users
A ReplyTune customer can allow people acting for it — employees, or contractors such as an agency — to use its account.
Source: Terms of Service, section 1
- Only profiles you may manage
A Business Profile can be connected only by a customer that owns it or is authorised to manage it.
Source: Terms of Service, section 7
- The business stays in control
Each location's publishing mode is set in the dashboard, and ReplyTune's access can be removed at any time from the Business Profile's own settings.
Source: Reply Authorization, section 4
- No client named without permission
ReplyTune does not name a customer or use its logo as a reference without that customer's permission.
Source: Terms of Service, section 27
How a partnership starts
01
Write to partners@
Tell us about your agency, the businesses you look after and how you would like to work together.
02
A reply from the founder
Within two business days, Monday to Friday.
03
Terms in writing
Before any client is referred, the partnership is set out in a written agreement covering the questions below.
04
Client accounts
Each client's ReplyTune account is opened by the ReplyTune team after a conversation with the client, as for any other customer.
What the written agreement settles
Partnership terms are agreed individually and are not published as a standard programme yet. Every agreement answers these questions before work begins:
- Who is eligible, and whether the arrangement is a referral or a resale
- What commission is paid, and on which amounts
- How long commission runs for each referred customer
- What happens to commission on refunds, cancellations and payment disputes
- When and how payouts are made
- How a referred customer is attributed to the partner, and how the partner can see it
- Who supports the client, and how issues are escalated
- How the partner may use the ReplyTune and Primanza names
- How either side ends the arrangement, and what happens if the programme closes
Start the conversation
partners@primanza.com is read by the founder. Within two business days, Monday to Friday.
Next step
Start with the product, or with a conversation.
ReplyTune accounts are opened after a short call with the ReplyTune team. Partnerships, investment and press go to the company's own desks, which reply within two business days, Monday to Friday.